Last updated: 7/17/2026
Connoly and Sons Heating Service Inc (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you interact with us via SMS text messages related to our HVAC services.
By providing your mobile phone number and opting in to receive SMS messages from us, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you interact with us via SMS or in connection with our SMS program, we may collect:
Your mobile phone number
Your name and contact details
Appointment dates and times
Service location and job details (e.g., HVAC service address, equipment information)
Any information you choose to provide via SMS (for example, questions or responses about service, quotes, or scheduling)
We may also collect basic technical information, such as:
Date and time messages are sent or received
Delivery status of messages
Limited usage information for troubleshooting and compliance
We do not intentionally collect sensitive personal information (such as financial account numbers, Social Security numbers, or health diagnosis details) via SMS. Please do not send sensitive information through text messages.
2. How We Use Your Information
We use the information collected through SMS for purposes such as:
Scheduling, confirming, and updating HVAC service appointments
Providing service reminders and follow‑up communications
Sending important updates about your service (arrival windows, delays, completion notices)
Sending invoices or payment reminders when applicable
Responding to questions and support requests you send via SMS
Informing you about relevant services, promotions, or maintenance reminders (where allowed by law and your communication preferences)
Maintaining records for business operations, customer service, and legal or regulatory compliance
We will not sell or rent your mobile phone number or SMS-related personal information to third parties.
3. SMS Consent and Opt‑Out
By providing your mobile phone number and opting in, you consent to receive SMS messages from Connoly and Sons Heating Service Inc related to your HVAC services and account.
Message frequency may vary based on your interactions, scheduled services, and account activity. Message and data rates may apply, depending on your mobile carrier and plan.
You may opt out of receiving SMS messages at any time by:
Replying STOP to any message you receive from us, or
Contacting us directly using the contact information in Section 9 and requesting that we remove your number from SMS communications.
After you send STOP, we may send a final confirmation message to confirm your opt‑out. You will no longer receive SMS messages from us, except for messages required by law or related to your prior transactions where permitted.
4. Sharing and Disclosure of Information
We may share your information with:
Service providers or vendors who support our business operations (for example, communication platforms, scheduling systems, or payment processors), but only to the extent necessary to provide those services on our behalf
Technicians or employees who need the information to provide HVAC services at your home or business
Legal, regulatory, or law enforcement authorities if required by law, regulation, subpoena, or court order, or to protect our rights, safety, or property
These third parties are not authorized to use your information for their own marketing purposes without your consent.
We do not sell your SMS-related personal information.
5. Data Retention
We retain SMS messages and related personal information only for as long as necessary to:
Provide HVAC services and support
Maintain accurate business and service records
Comply with legal, tax, and regulatory requirements
Resolve disputes and enforce our agreements
When information is no longer needed for these purposes, we will delete or de‑identify it in accordance with our data retention practices and applicable laws.
6. Data Security
We use reasonable physical, technical, and administrative safeguards to protect SMS-related personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of transmission or storage is completely secure. You are encouraged to avoid sending highly sensitive information via SMS. If you believe your information has been compromised, please contact us immediately using the details in Section 9.
7. Children’s Privacy
Our services and SMS communications are intended for adults and business contacts. We do not knowingly solicit or collect personal information via SMS from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it as required by applicable law.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
Access the personal information we hold about you
Request correction or update of inaccurate information
Request deletion of your personal information, subject to legal retention requirements
Restrict or object to certain types of processing
Withdraw your consent to receive SMS or other marketing communications
To exercise these rights, please contact us using the information below. We may need to verify your identity before responding to your request.
9. How to Contact Us
If you have questions about this Privacy Policy, our SMS practices, or your personal information, please contact:
Connoly and Sons Heating Service Inc
322 Snake Hill Road, North Scituate RI 02857
Phone: 401-567-1212
Email: info@connollyandsons.net
Please include your name, contact information, and a brief description of your request so we can assist you as quickly as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this policy and, where appropriate, notify you through our website, email, or SMS.
Your continued use of our SMS services after any changes become effective means you accept the updated Privacy P